TRANSITIONING TO A CLOUD PLATFORM

Avoid the most common contact center migration mistakes

Most contact center migrations take longer than expected and run over budget. Learn the top tips for managing a successful migration from an on-premise contact center to a cloud platform.

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The Cloud Contact Center Migration Guide

Technology

5 Cloud Contact Center Migration Tips for 2023

Choosing a contact center technology provider is a daunting task. Here are 5 best practices from the nation’s leading CX technology experts.

Kevin Sheehan Dec 28, 2022

Integrated Systems

5 Common Mistakes That Lead To CCaaS False Starts or Poor Deployments

Too often a contact center manager will take on a project because it makes sense and is critical for the business without understanding how much is...

Frank Wassenbergh Nov 12, 2021

CCaaS

Top 5 Reasons to Migrate Your Contact Center to the Cloud

The number one reason for 90% of the survey respondents is financial flexibility. Specifically, this refers to converting fixed costs that are...

Kevin Sheehan Nov 12, 2021

Avoid the most common contact center migration mistakes

Recent Posts

5 Cloud Contact Center Migration Tips for 2023

5 Common Mistakes That Lead To CCaaS False Starts or Poor Deployments

Top 5 Reasons to Migrate Your Contact Center to the Cloud

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