Most contact center migrations take longer than expected and run over budget. Learn the top tips for managing a successful migration from an on-premise contact center to a cloud platform.
Choosing a contact center technology provider is a daunting task. Here are 5 best practices from the nation’s leading CX technology experts.
The problem with magic grids published once a year is that they are opinions masquerading as fact. Gartner's Magic Quadrant (MQ) is a series of...
Too often a contact center manager will take on a project because it makes sense and is critical for the business without understanding how much is...
The number one reason for 90% of the survey respondents is financial flexibility. Specifically, this refers to converting fixed costs that are...
Throughout the ongoing pandemic, a variety of businesses have struggled transitioning from an in-person workplace environment to the virtual...
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