The REAL trends you should be focused on in 2025

Well, now that we have gotten those out of the way, and we should all feel a little bit lighter since we now have 5 things less to worry about. Let’s look at the REAL CX trends that are on the horizon; and just how to take advantage of them NOW to level up your business: 

1. AI Road-Mapping– So many of us fall into the trappings of thinking we can attack an AI purchase and integration with just the strength of our conviction. However, planning is key. It is the determining factor on which product you purchase and how well your company is able to make the switch. You need to figure out where it will work and what you will use if for ASAP.

If you have not begun your AI road-mapping then what are you waiting for?

2. Knowledge management may become a thing of the past as AI takes on the ability to scrape and pull data across programs– What does this mean for your traditional CRM platforms? It means that they become more of data storage than a functioning platform that your CX humans needs to work out of on a daily basis.

3. Augmented Reality is Pushing its way into your Customer Engagements– It’s so close – Augmented and Virtual Reality is getting ready to level up the customer experience through new mediums. Instead of static forms of communication such as a phone call, text, chat or email; XR programs are pushing the boundaries to create a lifelike experience with avatar representatives in virtual offices and storefronts. Gone will be the days where you can only engage customers through a smartphone or computer screen!

4. Jumping out of that rushed CCaaS decision– Unfortunately you may need to admit you made a mistake choosing a cloud provider at the onset of Covid.  Or, maybe your business has really taken on MORE and your growth has outgrown your Cloud. In 2025, you may need to re-migrate at the end of that contract to something that makes more sense.

5. Finally, Bionic Agents are here– How are you empowering your agents with more AI tools to turn them from generalists to more capable Subject Matter Experts using tools that present data to them and make their jobs easier and faster. Not only is AI taking on simple CX needs through automated efforts, but it is allowing your human components to upskill into more detailed tasks. You may not even need API integrations.

2025 promises to be a year of extreme growth in the tech space, and while we might have always thought it couldn’t get any better – We promise, it will. And if you are ready to get ahead of the curve for 2025 WITHOUT trying to be sold by any one company, we are happy to help! As an industry leading independent tech advisor in the space, Cloudlinx has the unique capability to provide real advice and real plans for your company’s success all the way through implementation and beyond.

Our consultations, and project management, in acquiring your new technologies are at ZERO cost to you and your company.

Contact us today and let’s move into the future together.