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CX Insights

Insights, stories, and best practices to empower your agents and drive CX excellence.

Why Relying on Magic Quadrants is a Bad Idea

The problem with magic grids published once a year is that they are opinions masquerading as fact. Gartner's Magic...

Integrated Systems

5 Common Mistakes that Lead to CCaaS False Starts or Poor Deployments

a. Too often a contact center manager will take on a project because it makes sense and is critical for the business...


Top 5 Reasons to Migrate Your Contact Center to the Cloud

The number one reason for 90% of the survey respondents is financial flexibility. Specifically, this refers to...


Customer Success Story

Our client needed a partner who was able to engage with them quickly, had multiple disciplines under one roof and was...


The Solution to Call Centers After the Covid-19 Crisis

Throughout the ongoing pandemic, a variety of businesses have struggled transitioning from an in-person workplace...

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